Here's a brief mention of the automatic complaint-letter generator appearing in the 30 July 2000 Minneapolis Star Tribune, in a few, short paragraphs penned by Dave Matheny:
If you're annoyed about something, say, lousy service at a fast-food place or a poorly timed stoplight, and you want to complaint but you don't have time to compose your own scathing yet elegantly phrased letter—well, here's how to have it done for you, free.
Visit Scott Pakin's Automatic Complaint-Letter Generator (http://www-csag.cs.uiuc.edu/individual/pakin/complaint). Just fill in the blanks, choose the number of paragraphs, and send. Literate, tastefully done letters come out the far end so beautifully phrased that you'll think Noel Coward wrote them.