The following article appeared in the 8 July 1999 edition of the
LA Weekly in in an article by Dave Shulman entitled, Customer
Serviced
.
Scott Pakin's Automatic Complaint Letter Generator
(http://www-csag.cs.uiuc.edu/individual/pakin/complaint)
has been around longer than all other Web sites combined, and now
features a friendly, almost flirtatious interface and a vocabulary
of more than 5,000 words and phrases. Especially welcome is the
November 13, 1998, improvement: Deleted over 100 un-funny words
and phrases and replaced them with new, funny ones.